Saudi Arabia SSCO Occupation Code 422202: Customer Service Center Inquiry Clerk

Saudi Standard Classification of Occupations (SSCO 2026)
Occupational Code: 422202 | Major Group: Clerical support workers (Group 4)

Job Summary & Primary Duties

Provide customers with advice and basic information regarding tourist areas and programs, respond to inquiries, and process basic requests using telephone or other electronic means at the Customer Service Center;

Occupational Hierarchy & Key Facts in Saudi Arabia

Parameter	Official Specification
Saudi SSCO Code	`422202`
Official Title (EN)	Customer Service Center Inquiry Clerk
Official Title (AR)	Customer Service Center Inquiry Clerk
Major Group	Clerical support workers (Group 4)
Sub-Major Group	Customer services clerks
Minor Group	Client information workers
Unit Group	Contact centre information clerks
Standard Classification	Unified Saudi Occupational Classification (SSCO 2024–2026)
Primary Platforms	Qiwa Portal (منصة قوى) & GOSI (التأمينات الاجتماعية)

Code	Title (EN)	Title (AR)	Details
`422101`	Land Reservation Host	Land Reservation Host	View Occupation 422101 →
`422102`	Concierge	Concierge	View Occupation 422102 →
`422103`	Ticket Clerk	Ticket Clerk	View Occupation 422103 →
`422201`	Call Center Clerk	Call Center Clerk	View Occupation 422201 →
`422301`	Call Center Operator	Call Center Operator	View Occupation 422301 →
`422302`	Telephone Exchange Operator	Telephone Exchange Operator	View Occupation 422302 →

Qualification & Competency Profile

Recommended Education Level: Lower secondary education
Field of Study / Discipline: Literacy and numeracy
Core Professional Competencies: Team Work
Labor Compliance: Regulated under Ministry of Human Resources and Social Development (MHRSD) guidelines.

Labor Compliance & Regulatory Risk Assessment

Assessment Parameter	Status	Compliance Detail
Official GASTAT SSCO Registry	✅ Verified	Standardized in Unified Saudi Classification of Occupations 2026
Qiwa Platform Contract Authentication	✅ Active	Authorized for instant digital contract issuance in Qiwa portal
GOSI Social Insurance Integration	✅ Compliant	Automatic wage protection and social insurance registration
Professional Council Accreditation	✅ Standardized	Council verification requirements defined (SCE, SOCPA, SCFHS)
Nitaqat Saudization Contribution	✅ Eligible	Contributes 1.0 unit to Saudization quota (minimum SAR 4,000 wage)
Overall Labor Compliance Readiness Score	🟢 10 / 10	Low Compliance Risk / Ready for Qiwa Contract Filing

Qiwa, Visa & Saudization Context in Saudi Arabia

Qiwa Digital Employment Contracts: When issuing or authenticating employment contracts, employers in Saudi Arabia must select SSCO code 422202. Review our Qiwa Platform Guide.
Professional Accreditation: Regulated titles (such as Engineers, Healthcare Specialists, Financial Auditors) require pre-approval from the relevant Saudi professional council (Saudi Council of Engineers, SOCPA, SCFHS).
Nitaqat Impact: For Saudi nationals employed under this code, full GOSI registration (minimum wage SAR 4,000) contributes 1.0 unit to the establishment’s localization score. Check our Nitaqat Saudization Guide.

Frequently Asked Questions (FAQ)

1. What is the official role definition of SSCO 422202?

SSCO 422202 designates Customer Service Center Inquiry Clerk (Customer Service Center Inquiry Clerk) under Saudi Arabia’s occupational classification framework.

2. How is this occupation registered in Qiwa and GOSI?

Employers select code 422202 when submitting digital employment contracts in the Qiwa portal and enrolling staff into GOSI.

3. Does this occupation require professional council accreditation in Saudi Arabia?

Regulated titles require accreditation from professional bodies (e.g. Saudi Council of Engineers or SOCPA) before work permit issuance.

Official Source Attribution & Disclaimer

Authority: General Authority for Statistics (GASTAT) — Unified Saudi Occupational Classification.

Labor Portal: Ministry of Human Resources and Social Development (Qiwa)

This reference page is provided for human resource compliance and job classification guidance in Saudi Arabia.