Saudi Arabia SSCO Occupation Code 122102: Customer Services Manager

Saudi Standard Classification of Occupations (SSCO 2026)
Occupational Code: 122102 | Major Group: Managers (Group 1)

Job Summary & Primary Duties

Plan, direct and coordinating the customer service management; develop the customer service standards to ensure that the customer needs and expectations are satisfied; and manage the escalated queries in person.

Occupational Hierarchy & Key Facts in Saudi Arabia

Parameter	Official Specification
Saudi SSCO Code	`122102`
Official Title (EN)	Customer Services Manager
Official Title (AR)	Customer Services Manager
Major Group	Managers (Group 1)
Sub-Major Group	Administrative and commercial managers
Minor Group	Sales, marketing and development managers
Unit Group	Sales and marketing managers
Standard Classification	Unified Saudi Occupational Classification (SSCO 2024–2026)
Primary Platforms	Qiwa Portal (منصة قوى) & GOSI (التأمينات الاجتماعية)

Code	Title (EN)	Title (AR)	Details
`122101`	Business Manager	Business Manager	View Occupation 122101 →
`122103`	Marketing Manager	Marketing Manager	View Occupation 122103 →
`122104`	Sales Manager	Sales Manager	View Occupation 122104 →
`122105`	Contract Manager	Contract Manager	View Occupation 122105 →
`122201`	Advertising Manager	Advertising Manager	View Occupation 122201 →
`122202`	International Relationship Manager	International Relationship Manager	View Occupation 122202 →

Qualification & Competency Profile

Recommended Education Level: Bachelor degree
Field of Study / Discipline: Management and administration
Core Professional Competencies: Leadership
Labor Compliance: Regulated under Ministry of Human Resources and Social Development (MHRSD) guidelines.

Labor Compliance & Regulatory Risk Assessment

Assessment Parameter	Status	Compliance Detail
Official GASTAT SSCO Registry	✅ Verified	Standardized in Unified Saudi Classification of Occupations 2026
Qiwa Platform Contract Authentication	✅ Active	Authorized for instant digital contract issuance in Qiwa portal
GOSI Social Insurance Integration	✅ Compliant	Automatic wage protection and social insurance registration
Professional Council Accreditation	✅ Standardized	Council verification requirements defined (SCE, SOCPA, SCFHS)
Nitaqat Saudization Contribution	✅ Eligible	Contributes 1.0 unit to Saudization quota (minimum SAR 4,000 wage)
Overall Labor Compliance Readiness Score	🟢 10 / 10	Low Compliance Risk / Ready for Qiwa Contract Filing

Qiwa, Visa & Saudization Context in Saudi Arabia

Qiwa Digital Employment Contracts: When issuing or authenticating employment contracts, employers in Saudi Arabia must select SSCO code 122102. Review our Qiwa Platform Guide.
Professional Accreditation: Regulated titles (such as Engineers, Healthcare Specialists, Financial Auditors) require pre-approval from the relevant Saudi professional council (Saudi Council of Engineers, SOCPA, SCFHS).
Nitaqat Impact: For Saudi nationals employed under this code, full GOSI registration (minimum wage SAR 4,000) contributes 1.0 unit to the establishment’s localization score. Check our Nitaqat Saudization Guide.

Frequently Asked Questions (FAQ)

1. What is the official role definition of SSCO 122102?

SSCO 122102 designates Customer Services Manager (Customer Services Manager) under Saudi Arabia’s occupational classification framework.

2. How is this occupation registered in Qiwa and GOSI?

Employers select code 122102 when submitting digital employment contracts in the Qiwa portal and enrolling staff into GOSI.

3. Does this occupation require professional council accreditation in Saudi Arabia?

Regulated titles require accreditation from professional bodies (e.g. Saudi Council of Engineers or SOCPA) before work permit issuance.

Official Source Attribution & Disclaimer

Authority: General Authority for Statistics (GASTAT) — Unified Saudi Occupational Classification.

Labor Portal: Ministry of Human Resources and Social Development (Qiwa)

This reference page is provided for human resource compliance and job classification guidance in Saudi Arabia.