Saudi Arabia SSCO Occupation Code 121306: Customer Protection Manager

Saudi Standard Classification of Occupations (SSCO 2026)
Occupational Code: 121306 | Major Group: Managers (Group 1)

Job Summary & Primary Duties

Take part in developing the objectives, initiatives and programs related to customer protection; supervise the activities of managing and planning the work of customer protection in line with the operational plans; and ensure the availability of all the technical and human resources guarantying the continuous implementation of daily operations, as efficiently and effectively as possible.

Occupational Hierarchy & Key Facts in Saudi Arabia

Parameter	Official Specification
Saudi SSCO Code	`121306`
Official Title (EN)	Customer Protection Manager
Official Title (AR)	Customer Protection Manager
Major Group	Managers (Group 1)
Sub-Major Group	Administrative and commercial managers
Minor Group	Business services and administration managers
Unit Group	Policy and planning managers
Standard Classification	Unified Saudi Occupational Classification (SSCO 2024–2026)
Primary Platforms	Qiwa Portal (منصة قوى) & GOSI (التأمينات الاجتماعية)

Code	Title (EN)	Title (AR)	Details
`121101`	Financial Manager	Financial Manager	View Occupation 121101 →
`121102`	Account Manager	Account Manager	View Occupation 121102 →
`121103`	Tariff Accounting Manager	Tariff Accounting Manager	View Occupation 121103 →
`121104`	Cash Treasury Manager	Cash Treasury Manager	View Occupation 121104 →
`121105`	Budget Manager	Budget Manager	View Occupation 121105 →
`121106`	Audit Manager	Audit Manager	View Occupation 121106 →

Qualification & Competency Profile

Recommended Education Level: Bachelor degree
Field of Study / Discipline: Management and administration
Core Professional Competencies: Leadership
Labor Compliance: Regulated under Ministry of Human Resources and Social Development (MHRSD) guidelines.

Labor Compliance & Regulatory Risk Assessment

Assessment Parameter	Status	Compliance Detail
Official GASTAT SSCO Registry	✅ Verified	Standardized in Unified Saudi Classification of Occupations 2026
Qiwa Platform Contract Authentication	✅ Active	Authorized for instant digital contract issuance in Qiwa portal
GOSI Social Insurance Integration	✅ Compliant	Automatic wage protection and social insurance registration
Professional Council Accreditation	✅ Standardized	Council verification requirements defined (SCE, SOCPA, SCFHS)
Nitaqat Saudization Contribution	✅ Eligible	Contributes 1.0 unit to Saudization quota (minimum SAR 4,000 wage)
Overall Labor Compliance Readiness Score	🟢 10 / 10	Low Compliance Risk / Ready for Qiwa Contract Filing

Qiwa, Visa & Saudization Context in Saudi Arabia

Qiwa Digital Employment Contracts: When issuing or authenticating employment contracts, employers in Saudi Arabia must select SSCO code 121306. Review our Qiwa Platform Guide.
Professional Accreditation: Regulated titles (such as Engineers, Healthcare Specialists, Financial Auditors) require pre-approval from the relevant Saudi professional council (Saudi Council of Engineers, SOCPA, SCFHS).
Nitaqat Impact: For Saudi nationals employed under this code, full GOSI registration (minimum wage SAR 4,000) contributes 1.0 unit to the establishment’s localization score. Check our Nitaqat Saudization Guide.

Frequently Asked Questions (FAQ)

1. What is the official role definition of SSCO 121306?

SSCO 121306 designates Customer Protection Manager (Customer Protection Manager) under Saudi Arabia’s occupational classification framework.

2. How is this occupation registered in Qiwa and GOSI?

Employers select code 121306 when submitting digital employment contracts in the Qiwa portal and enrolling staff into GOSI.

3. Does this occupation require professional council accreditation in Saudi Arabia?

Regulated titles require accreditation from professional bodies (e.g. Saudi Council of Engineers or SOCPA) before work permit issuance.

Official Source Attribution & Disclaimer

Authority: General Authority for Statistics (GASTAT) — Unified Saudi Occupational Classification.

Labor Portal: Ministry of Human Resources and Social Development (Qiwa)

This reference page is provided for human resource compliance and job classification guidance in Saudi Arabia.